FAQ’s

Why are you offering direct biomarker access?

We believe strongly that when you understand your advanced biomarkers and can access them on your terms; you become a motivated participant in your health.  Active participation drives better health outcomes.

Can I use my insurance to obtain your biomarkers?

We do not take insurance or participate in Medicare, Medicaid or other governmental or state programs. If you have a Health Savings Account or a Flexible Spending Account, we can provide an itemized receipt after your blood draw. Contact us at [email protected] once your results come in and we will issue an itemized receipt.

So am I saving money or just getting the biomarkers I want on my terms?

Because of our national contracts we are able to offer discount lab pricing directly to you for a 50-80% savings. Unfortunately, even with insurance, many consumers have very large deductibles and have to pay out of pocket for their labs. Additionally, there are numerous advanced biomarkers we offer that are not covered by insurance. Our program offers you significant savings on your terms.

You offer various modules, what if I just want one or two tests?

The reason we offer biomarker modules are because biomarkers tend to be interpreted as a group. The advanced biomarkers tell the individual story of what is going on in your body and the more details in the story the better we understand the book. If you want individual tests, please call us at our contact number to discuss the availability of the individual tests you desire.

I’m pregnant, is the blood draw safe and accurate?

Yes. There is no harm in obtaining a blood draw during pregnancy. We encourage pregnant women to share these results with their obstetricians.

Is testing offered nationwide?

Direct lab access is obtained through our lab partner, Quest Diagnostics, and are available in every state except New York, New Jersey, Maryland and Rhode Island. Unfortunately, local laws in these states do not allow consumers the power to purchase their own labs. If you want to see the most convenient draw site near you click here:
https://secure.questdiagnostics.com/hcp/psc/jsp/SearchLocation.do?newSearch=FindLocation

How soon can I get my Advanced Biomarkers tested?

Tomorrow. Once payment is confirmed you can go to the lab for testing. We recommend overnight fasting and an early morning blood draw for all tests.

Are there any limitations to obtaining our modules?

Any one over the age of 18 may order one of our biomarker modules.

What should I do or not do the just prior to my testing?

Most of the advanced biomarkers are most accurate if done first thing in the morning shortly after you wake up prior to eating or drinking anything but water. You must fast for 10-12 hours prior to your lab testing and avoiding exercise 24 hours prior to the testing. Remember, it ok to drink plenty of water. Drinking water helps hydrate you and makes it easier for the phlebotomist to obtain your blood sample.

Do I need to make an appointment at the lab or can I just show up?

You do not have to make an appointment and can just show up. If you would rather not wait, it is advisable to schedule your draw here:
https://secure.questdiagnostics.com/hcp/psc/jsp/SearchLocation.do?newSearch=FindLocation

What do I need to bring with me to my blood draw?

Your blood draw has been scheduled by our Medical Director online. Just provide your name and our Medical Directors name (Dr. Hopkins). You do not need your insurance card or any other information. You have pre-paid for these labs and Quest will bill our national account. If you should have any trouble at the lab draw station, call our emergency number at 512 762-1812.

How soon do I get my biomarker results?

Most biomarkers will be available for your review within 7-10 business days.

Is there a safety net to let me know if I have a significant abnormality that I need to see my doctor right away for?

Yes. Our Medical Director reviews all your biomarker data. You will be notified of any significant abnormality that you need to take immediate action on.

How can I receive my biomarker data?

Your biomarker data will be sent to you via an encrypted email. We also encourage you to sign up for the MyQuestApp available through the app store at no cost to you. This App will allow us to push your results to your mobile device and will allow you to trend your data over time. Just enter in the date of your blood draw, our Medical Director’s name -Dr. Hopkins and his office number 512 372-1550.

How do you primarily communicate with me?

We primarily communicate with you via email. We will send you educational materials based on the biomarker module or modules that you have ordered. We will also provide your Advanced Biomarker results via encrypted email.

Can you send my Advanced Biomarkers to my Doctor?

Yes. If you would like us to do so, please email [email protected] We will send you an authorization to release the information and after receiving this back from you, we can fax your doctor the biomarkers. Many patients choose to make routine appointments with their doctor and take the biomarkers in with them.

What value do you add to the biomarker data?

We are continually striving to provide additional education information for our clients. All clients will have the opportunity to take advantage of a self-scheduled complimentary health coach teleconference. Our health coaches provide nutritional and educational information and make sure your experience in the process is fun and enlightening. The call is scheduled in 20 minute time blocks.

Are you taking the place of my primary care doctor or practicing medicine?

No. Although we are providing direct access to advanced testing, we always encourage our clients to review their lab tests with their physicians. Your physician understands your past medical history, your family history and has the advantage of being able to examine you and interpret your results in the light of the above. Health and Bliss is an educational platform whose goal is to empower our clients to achieve optimal health.

Can Dr. Hopkins take me on as one of his private patients?

If you live in California or Texas, Dr. Hopkins will be able to take you on as one of his private patients. His current rate is $500 per hour.
What if I decide to cancel my Biomarker Draw and reverse my credit card charges?
You will be charged a $99 cancellation fee

Is there a time limit for the use of my Advanced Biomarker Testing?

Your tests must be completed within 90 days after they are authorized by our Medical Director. If they are not done within 90 days, you will be charged a $99 cancellation fee.